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Physician's Frequently Asked Questions


What sort of credentialing does MedSide have?

MedSide Healthcare is Medicare and Medicaid-certified. We are also licensed by the Georgia Department of Community Health to provide both skilled medical services and private home care services.

What services does MedSide offer?

MedSide offers a continuum of care to our clientele. Our Home Health department provides skilled medical services in conjunction with a physician's order including nursing; physical, occupational, and speech therapies; and medical social work. Our Home Care department provides companion and long-term custodial care including assistance with personal care like bathing, grooming, and toileting; homemaker services like laundry, errands, and meal preparation; and routine medical services like vital sign monitoring and medication reminders. MedSide also has a state-of-the-art Adult Day Health Center where it's members enjoy specialized activity programming; meals; medication management; and transportation. Finally, we offer non-emergency medical transportation not only to our Adult Day Health Center attendees, but also to scheduled medical appointments.

When is a MedSide staff member available?

MedSide has both administrative and clinical employees on-call 24 hours a day, 7 days a week.MedSide's services are available whenever your patient requires care.

How long and where has MedSide been doing business?

MedSide was established in 1993 and serves Fulton, Cobb, DeKalb and Gwinnett counties.

What are the Medicare requirements for a patient to receive skilled medical services?

If your patient is Medicare eligible, he/she may qualify for Home Health Care. All you need to do is call us or fill out a Referral Form for intermittent Skilled Nursing care,  Physical, Occupational or Speech Therapy or Medical Social Work Services. Your patient's condition should be such that leaving home requires considerable and taxing effort,  however, he/she does not necessarily need to be bedridden.

How can I obtain services for my patient?

When your patient requires skilled medical services, just call us or fill out the Referral Form and fax it to us at (888) 633-7430. Your referral starts the process. Orders for service may be initially phoned in with signed, written orders to follow. Our Referral Form can be found on this website. If your patient needs companion, sitter, or other custodial services, we would be glad to provide information and assist your patient through the process. Either you or your patient may contact us directly at (404) MED-SIDE or (404) 633-7433 with questions or for assistance.

How soon can MedSide see my patient?

Upon referral, MedSide will contact your patient to set up a mutually agreeable day and time for our assessment.

What paperwork does MedSide require?

The first step is a Referral Form that indicates your initial orders and enables us to contact your patient. Once one of our licensed clinicians completes an in-home assessment of the client, a Plan of Care will be developed.  This Plan of Care will be shared with you for your review and approval.  Medicare requires that the physician review and approval process be completed within 30 days of the completion of the initial assessment. For further information about the paperwork process, please click here

What type of payment does MedSide accept?

MedSide accepts Medicare, Medicaid, most major insurance and private pay. We will help research coverage prior to the start of services.

Why Home Health Care?

Individuals receive Home Health Care for many reasons. If a person is recovering from an illness or injury; is chronically ill; requires rehabilitative care; or wishes to live an independent life, home health may be the solution.  Often, upon discharge from the hospital, a patient's physician will want to have skilled nursing and/or physical, occupational, and/or speech therapy to follow the patient in the home. Such care generally keeps a condition from exacerbating and prevents further hospitalizations.

What is Home Health Care?

Home Health Care helps individuals, particularly seniors, live safely and independently for as long as possible. It covers a wide range of services and can often prevent or delay the need for long-term nursing home care.

What is the goal of Home Health and Home Care?

The goal of short-term Home Health is to provide treatment for illness or injury. The goal of long-term Home Care is for the individual to maintain the highest level of ability and health while remaining independent.

What medical conditions would benefit from using Home Health Care services?

  • Congestive Health Failure (CHF)
  • Hypertension (HTN)
  • Angina (CAD)
  • Chronic Airway Obstruction (COPD)
  • Stroke (CVA)
  • PVD
  • Diabetes (DM)
  • Osteoarthritis or Osteoporosis (DJD)
  • Wounds, ulcers or burns
  • Fractures or surgical implants
  • Incontinence
  • Dysphagia
  • Depression
  • Dementia
  • Frequent Falls

Does MedSide provide a list of references?

You will find a large number of references on our website. Please click here to view References.

Does MedSide check references and perform a criminal background checks on their employees?

Yes. MedSide performs a criminal background check, verifies references and investigates each candidate to ensure that he/she is appropriately credentialed.

What does the American Medical Association (AMA) have to say about home health care?

The AMA (1) supports the concept of home health care as an alternative to hospital, nursing home, or other institutional care and as part of a total medical care plan; and (2) believes that home health care is an effective benefit to many patients.

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