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Client's Frequently Asked Questions

 

What sort of credentialing does MedSide have?

MedSide is licensed by State of Georgia as both a private home care provider and home health agency.

Certified by Medicare and Medicaid to provide home care services in Cobb, Fulton, DeKalb and Gwinnett Counties.

 

What services does MedSide offer?

MedSide offers skilled medical and personal support services as well as adult day healthcare and non-emergency medical transportation.

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Are MedSide staff members available around the clock, seven days a week?

Yes. MedSide's services are available whenever you require care.

 

How long and where has MedSide been doing business?

MedSide was established in 1993 and serves Fulton, Cobb, DeKalb and Gwinnett counties.

 

What are the Medicare requirements for an individual to receive skilled medical services?

If you are Medicare eligible, you may qualify for Home Health Care. We will need a referral from your doctor for intermittent skilled nursing care or physical, occupational or speech therapy. Your condition should be such that leaving home requires a considerable and taxing effort, however, you do not necessarily need to be bedridden. You may leave home Infrequently for medical treatment as well as to attend religious services or to run errands such as a visit to the barber.

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How can I obtain Home Care services?

Should you require skilled medical services, make an appointment to see your physician, ask your physician to fill out a Face-to-Face Referral Form and fax it to MedSide at (888) 633-7430. If you want companion services, you may call MedSide directly at (404) MED-SIDE or (404) 633-7433.

 

How can MedSide see me?

After receiving a call from you, MedSide will see you on a mutually agreeable day and time. After receiving a call/referral from your doctor or case manager, MedSide will call you to set up an appointment for our assessment visit.

 

Do I need to fill out any special paperwork?

Yes. Our staff will perform an assessment visit and will have you sign paperwork agreeing to care from MedSide. Our nurse will visit you to develop a Plan of Care for the services you will receive from our staff. After each visit, you will sign documentation indicating that you received care. MedSide will handle all other paperwork for you.

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What sort of payment does MedSide accept?

MedSide accepts Medicare, Medicaid, major insurance and private pay. MedSide will help research coverage prior to the start of services.

 

Why Home Care?

Individuals receive Home Care for many reasons, including if a person is recovering from an illness or injury, is chronically ill, requires rehabilitative care or simply needs a little help to live an independent life.

 

What is Home Care?

Home Care helps individuals, particularly seniors and those with disabilities, live independently for as long as possible. It covers a wide range of services and can often delay the need for long-term nursing home care or frequent hospitalizations.

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What is the goal of Home Care?

The goal of short-term Home Care is to provide rehabilitative treatment for illness or injury. The goal of long-term home care is for the individual to maintain the highest level of safety and independence while remaining at home.

 

What medical conditions would benefit from using Home Health services?

  • Heart problems
  • High blood pressure
  • Chest pain
  • Shortness of breath
  • Stroke
  • Vascular problems
  • Diabetes
  • Osteoarthritis or Osteoporosis
  • Wounds, ulcers or burns
  • Fractures or surgical implants
  • Incontinence
  • Swallowing difficulties
  • Depression

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Does MedSide provide a list of references?

You will find a large number of references on our website. Please click here to review this information.

 

Does MedSide check references and perform a criminal background check on employees?

Yes. MedSide performs a criminal background check and verifies references and investigates each candidate to ensure that he/she is appropriately credentialed.

 

What does the American Medical Association (AMA) have to say about Home Health Care?

The AMA (1) supports the concept of Home Health Care as an alternative to hospital, nursing home, or other institutional care and as part of a total medical care plan; and (2) believes that Home Health Care is an effective benefit to many patients.

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