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Code of Ethics

To assure safe, efficient, and harmonious operations, MedSide expects all employees to conduct themselves in a professional manner at all times.  We have a Code of Ethics that every employee is expected to follow every time they are in a client’s home. 

Violations of any of the following may result in corrective action, up to and including termination.

  • All clients are to be treated in a courteous and respectful manner. They should be addressed as “Mr.” or “Ms.” unless otherwise specified.
  • A client’s belongings and residence should be treated with respect. You are a guest in their home.
  • NEVER use the client’s telephone for personal calls. Always identify yourself if you are answering the phone for the client: “Hello, this is the Smith residence, Susan speaking. May I help you?”
  • Do not use your cell phone for personal calls or entertainment (texting, games, videos, reading, etc) while caring for a client.
  • Do not give out the client’s phone number. If someone needs to contact you, have them call the office and we will call you. DO NOT give your telephone number to the client under any circumstances.
  • Do not use the client’s car for personal use. Do not take the client, his or her family members or friends anywhere in your car or in the client’s car, unless previously authorized by your supervisor.
  • Do not consume the client’s food or beverage. If you visit for a period of four (4) or more hours, bring your own food. You are not to leave the client’s place of residence for a meal break during your scheduled hours.  
  • Do not discuss personal problems, religious, or political beliefs with your client.
  • Do not accept gifts or financial gratuities (tips) from your client or client’s family member.
  • Do not borrow or lend money or any other items to or from your client or client’s family member.
  • Do not sell or purchase gifts, food, or any other item to or from your client or client’s family member.
  • Do not purchase any items for your client unless directed to do so on the care plan.  If the care plan includes purchasing items, the client must provide you with cash or food stamps. DO NOT accept the client's checks, debit card, or credit cards for any purchases.
  • Do not bring visitors (i.e., children, friends, relatives, pets, etc.) to the client’s home.
  • Do not smoke in the client’s home – with or without the client’s permission.
  • Do not sleep in the client’s home.
  • You may not work for the client on your own time or accept any type of payment for your work directly from the client. This includes caring for the client during a client’s hospitalization.
  • Employees will not be reimbursed for any services provided to their immediate family member.  If their family member is a client of MedSide, another suitable aide will be assigned to provide services.
  • If a client is unable to be left alone, do not leave the client even if your time is done. If there is no one to replace you, call the office and explain why you will have to remain longer.
  • Do not remain in a client’s home after your scheduled time, except in the case of an emergency.  
  • Do not contact a client if you are no longer assigned to provide services to that client.
  • Do not attempt to move heavy objects such as furniture, rugs or appliances.
  • Do not report for work under the influence of alcohol or illegal substances or consume alcohol or illegal substances while at work.
  • Non-licensed clinical personnel may not administer any type of medication to the client. If you are not licensed, you can only remind a client to take medications and assist with getting them their medications.


Employees should only take instruction from their MedSide supervisor, not the client or his/her Responsible Party.  Employees must always follow the client’s care plan.  Non-licensed clinical personnel cannot modify client’s care plan.  If changes are needed, contact your supervisor or the MedSide nurse to make the changes.

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