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Client Rights and Responsibilities

Client Rights

  • The right to be treated with respect and to maintain one’s dignity and individuality
  • The right to accept or refuse services and to be told the possible consequences of refusal
  • The right to have one’s property and residence treated with respect and care
  • The right to be free of chemical or physical restraints
  • The right to be free from mental, verbal, sexual and/or physical abuse, neglect, exploitation, isolation, corporal or unusual punishment, including interference with daily functions of living
  • The right to receive adequate and appropriate care and services without discrimination
  • The right to confidential treatment of all information, including information in the client’s record
  • The right to be advised in advance of the provider(s) who will furnish care and the frequency and duration of visits ordered
  • The right to be informed of the complaint procedures and the right to submit complaints regarding treatment or care, without fear of retaliation, discrimination, coercion or reprisal, and to have them investigated by MedSide within a reasonable period of time
  • The right to receive services in accordance with the current care plan
  • The right to be informed of and fully participate in preparing the care plan and any changes in the plan
  • The right of access to accurate and easy-to-understand information
  • The right to review client’s records on request
  • The right to be fully and promptly informed of any client cost share liability and the consequences if cost share is not paid
  • The right to a choice of approved service provider
  • The right to be informed of the name, business telephone number, and business address of the person supervising the services and how to contact that person
  • The right to know the charges for services
  • The right to receive a copy of the most recent licensure inspection report
  • The right to receive a written notice of the address and phone number of the state licensing authority
  • The right to be advised that the client must advise MedSide of any changes in condition or any events that affect the client’s service needs

Client Responsibilities

  • The responsibility to treat caregivers in a courteous and respectful manner as well as cooperate with and respect the rights of caregivers as they provide care
  • The responsibility to be available to MedSide caregivers at all times when services are scheduled
  • The responsibility to notify MedSide of any changes in care needs. This includes scheduling – changes to time or day of visit
  • The responsibility to comply with approved Care Plans established by Skilled Nurse. Caregivers should not be asked to do jobs that are not allowed by MedSide or their funding source. Asking a caregiver to violate MedSide or funding source rules, regulations, policies or procedures will cause the client and/or representatives to be responsible for outcomes
  • The responsibility to maintain a safe home environment or to inform MedSide of the presence of any safety hazard in the home
  • The responsibility to provide reasonable working conditions for the caregiver to perform his/her tasks. This includes adequate room temperature
  • The responsibility to notify the client’s physician, service provider and/or caregiver of any change in condition
  • The responsibility to lock up or put away valuables such as jewelry, money and credit cards and not to leave them lying in plain sight. Neither MedSide nor its employees will be liable for any missing items unless theft is confirmed by law enforcement authorities
  • The responsibility to decide if the caregiver is to remain with laundry when it is being washed and dried in a location outside of the client’s home or apartment. Neither MedSide nor its employees will be liable for any missing items
  • The responsibility to be as accurate as possible when providing information on personal care needs and health history and to participate actively in decisions regarding individual health care and Care Plans
  • The responsibility to supply a correct and comprehensive medical history and to sign any releases necessary for billing
  • The responsibility to provide MedSide with all insurance and/or financial information necessary for payment of services and to pay any cost share liability or other charges, if applicable
  • The responsibility to continue under the care of a doctor while receiving services if the payer of those services specifies that you do so.
  • The responsibility to inform MedSide Supervisors of any problems with your service


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